1. Introduction
Welcome to iWorx. These Terms and Conditions (“Terms”) govern your use of the iWorx website (the “Site”), its services, and any purchases made through our authorized sales channels including Shopee, Lazada, and TikTok Shop (“Marketplaces”).
By accessing our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or purchase our products.
2. Definitions
“We”, “us”, “our”, and “iWorx” refer to iWorx, operating from 19 Jalan Kilang Barat #02-03, Acetach Centre, Singapore 159361.
“You”, “your”, and “user” refer to the individual or entity accessing our Site or purchasing our products.
“Products” refers to all power tools, accessories, and related items offered for sale by iWorx.
3. Website Use
3.1 Account Registration
You may need to create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
3.2 Prohibited Activities
When using our Site, you agree not to:
- Violate any applicable laws or regulations
- Infringe on our or any third party’s intellectual property rights
- Upload viruses or malicious code
- Attempt to gain unauthorized access to our systems
- Use our Site for any illegal or unauthorized purpose
4. Products and Orders
4.1 Product Information
While we strive to display our Products accurately, we do not guarantee that product descriptions, images, or other content on our Site are accurate, complete, reliable, or error-free.
4.2 Pricing and Availability
All prices are in Singapore Dollars (SGD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to limit the quantities of Products purchased and to discontinue Products without notice.
4.3 Order Acceptance
Your order is an offer to buy from us. We reserve the right to accept or decline your order for any reason, including product unavailability, errors in pricing or product information, or suspected fraudulent activity.
4.4 Payment Terms
We accept various payment methods as indicated at checkout. By providing a payment method, you represent that you are authorized to use the designated payment method and authorize us to charge your payment method for all orders placed.
5. Shipping and Delivery
5.1 Delivery Timeframes
Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by circumstances beyond our reasonable control.
5.2 Shipping Fees
Shipping fees are calculated and displayed at checkout. Additional charges such as import duties and taxes for international orders may apply and are your responsibility.
5.3 Risk Transfer
Risk of loss and title for Products purchased pass to you upon delivery of the Products to the carrier.
6. Returns and Refunds
6.1 Return Policy
Products may be returned within 7 days of delivery, provided they are unused, in their original packaging, and with proof of purchase. Custom orders and sale items cannot be returned unless defective.
6.2 Defective Products
Defective Products may be returned within the warranty period for repair, replacement, or refund at our discretion.
6.3 Refund Process
Refunds will be processed within 14 business days of our receipt and inspection of the returned Product. Refunds will be issued using the original payment method.
7. Warranties and Liability
7.1 Product Warranties
Our Products come with warranties as specified in the Product documentation. These warranties are in addition to your statutory rights.
7.2 Disclaimer of Warranties
Except as expressly stated, our Site and Products are provided “as is” without any warranties, express or implied.
7.3 Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Site or Products.
7.4 Maximum Liability
Our maximum liability to you for any cause whatsoever shall be limited to the amount paid by you for the Product(s) giving rise to the claim.
8. Intellectual Property
8.1 Ownership
All content on our Site, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.
8.3 Prohibited Uses
You may not modify, reproduce, distribute, display, perform, or create derivative works from any content on our Site without our prior written consent.
9. Privacy
Your use of our Site and Products is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Third-Party Links and Services
Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of any linked third-party websites or services.
11. Marketplace Sales
11.1 Additional Terms
Purchases made through Marketplaces may be subject to additional terms and conditions imposed by the Marketplace.
11.2 Conflicting Terms
In the event of a conflict between these Terms and the terms of a Marketplace, the Marketplace terms shall prevail for that transaction.
12. Changes to Terms
We may modify these Terms at any time. Your continued use of our Site or purchase of our Products after any changes constitutes your acceptance of the revised Terms.
13. Termination
We may terminate or suspend your access to our Site immediately, without prior notice, for any breach of these Terms.
14. Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore.
14.2 Dispute Settlement
Any dispute arising out of or in connection with these Terms shall be referred to and resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre.
15. Miscellaneous
15.1 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the subject matter hereof.
15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
15.4 Assignment
You may not assign your rights under these Terms without our prior written consent. We may assign our rights under these Terms without restriction.
16. Contact Us
For questions about these Terms, please contact us at:
iWorx
19 Jalan Kilang Barat #02-03
Acetach Centre
Singapore 159361
Email: enquiry.iworx@gmail.com
Phone: (+65) 8837 9791
Last Updated: March 2, 2025