At iWorx, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products through our website or authorized marketplaces.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Place an order for products
- Subscribe to our newsletter
- Request customer support
- Participate in promotions or surveys
- Contact us through our website
This information may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Company details (for business customers)
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent
- Date and time of access
- Device information
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and to maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and updates
- Communicate with you about products, services, and promotions
- Improve our website and services
- Personalize your experience
- Process payments
- Comply with legal obligations
- Prevent fraud and enhance security
- Analyze usage patterns and trends
3. Information Sharing and Disclosure
We may share your personal information with:
3.1 Service Providers
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
3.3 Marketplaces
When you purchase our products through authorized marketplaces (Shopee, Lazada, TikTok Shop), your information is also subject to their privacy policies.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.5 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal information
- Right to rectify inaccurate or incomplete information
- Right to erasure of your personal information
- Right to restrict processing of your personal information
- Right to data portability
- Right to object to processing of your personal information
- Right to withdraw consent
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside Singapore and choose to provide information to us, please note that we transfer the information, including personal information, to Singapore and process it there.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
iWorx
19 Jalan Kilang Barat #02-03
Acetach Centre
Singapore 159361
Email: enquiry.iworx@gmail.com
Phone: (+65) 8837 9791
Last Updated: March 2, 2025